The Patra website and catalogue are managed by Patra Selections Ltd. Reg. No. 864408 -Registered Office: 1-5 Nant Road, Childs Hill, London NW2 2PS.
Patra Selections Ltd. complies with the General Data Protection Regulations (GDPR) covering the use of personal data and PCI Data Security Standard recruitments for the processing of credit card payments.
If you fill in an order form, place an order over the phone, request a catalogue or join our email list, then we will collect some personal contact details such as name, postal address, phone number and email address. We use the information to handle your orders, deliver products and services, process payments, communicate with you about orders, products, services and maintain up to date your account with us.
The customer information we ask for helps us smooth your ordering process. We also use this information to personalise and continually improve your shopping experience by improving our website, shop and call centre operations and assisting in preventing or detecting fraud or abuses of our website and enabling third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather and their purpose
We receive, store and process only the personal information you give us, we do not store your credit cards details. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you and improving our communication with you.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our website. This information is used to recognise our website interaction with you and to provide you with a more personalised shopping experience.
To help us make emails more useful and interesting, we often receive a confirmation when you open our emails if your computer supports such capabilities. We also compare our customer list to industry available suppression lists to avoid sending unnecessary messages.
To enhance and tailor your mail-order shopping experience, we do occasionally make our customer postal mailing list available to other carefully selected and trusted companies, or through mail-order data co-operatives. Data co-operatives are companies whose members contribute information about their customers in exchange for information about other consumers that may be interested in our products. Our trusted partners typically cover the following retail categories: clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors. Such partners will only contact you using posted marketing material, if you do not wish to receive such materials you can opt-out using any of the methods detailed below.
Emails: - simply unsubscribe using the function at the bottom of all of our emails. For other marketing material, please either contact us by email at customerservices@patra.com or via telephone on 020 3179 9988.
Marketing materials by post: - To stop receiving marketing materials by post, please contact us by email at customerservices@patra.com, by telephone on 020 3179 9988 (local rate) or by mail to the below address: Customer Services Patra Selections Ltd, 1 Nant Road Childs Hill London NW2 2PS
For further assistance - you can subscribe to the Direct Marketing Associations (DMA) Mailing Preference Service which stops future unsolicited direct mail. The DMA holds an address suppression file which is used by all our trusted partners to ensure that they do not send unwanted marketing material to those addresses. This will ensure that in the future you only receive postal marketing material from your chosen mail-order providers. The simplest way to register is online is at https://www.mpsonline.org.uk
If you have any further concerns or wish to have any issues clarified, please contact us at customerservices@patra.com marking your e-mail FAO - Data Controller.
